Help
Frequently asked questions
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Ordering & payment
How do I place an order?
Pick a product, choose your options, add your personalization or artwork, and check out. You will get an order number immediately, followed by a confirmation email.
How do I pay?
Right now we take payment on pickup or on delivery — cash or bank transfer. No card details are collected online. Your order is confirmed once you approve the proof.
Do I need an account?
No. Just your name, email, and phone number at checkout. Use the Track My Order page with your order number and email to check progress any time.
Can I change or cancel my order?
Yes, any time before you approve the proof. After approval, production starts and changes may not be possible — message us and we will do our best.
Is there a minimum order?
Single items are welcome at the listed standard price. Request a quote for bulk wedding favours, shirts or team gifts.
Can you engrave or print on something I already own?
Yes! Bring us your own tumbler, glasses, wooden board, leather goods, phone case, or shirts and pay only for the work. Tick “I already have the item” on eligible products, or ask for a quote for an unlisted item. We check the material is suitable before we start, and if it is not we will tell you before you drop it off. Note: sublimation only works on specially coated blanks, so for your own mugs and shirts we use laser engraving or vinyl instead.
Proofs, files & design
What is a proof?
A digital mock-up showing exactly how your item will look — text, font, placement, and artwork. Nothing gets made until you approve it.
What files should I upload?
High-resolution PNG, JPG or WebP (300dpi is ideal), SVG or PDF, up to 10 MB. Not sure? Upload what you have and we will tell you if it will print or engrave well.
Can you design something for me?
Yes. Simple layouts and text designs are included. Custom illustration or logo design is quoted separately — send us a quote request.
Can you engrave a photo?
Yes, on wood, slate, and some acrylics. Clear, well-lit photos with good contrast engrave best.
Turnaround, pickup & delivery
How long does it take?
Allow 2–5 business days after proof approval, as shown on the product page. Bulk or intricate work can take longer. Rush service is available — ask before you order.
Where do I collect?
Kingston, Jamaica, Mon–Sat · 9am–6pm. We message you the moment your order is ready.
Do you deliver?
Yes, island-wide by courier for a flat J$800. Pay the courier when your order arrives.
Do you ship overseas?
Not through the website yet. Contact us for a shipping quote.
Care & quality
How should I care for my cup or tumbler?
Hand-washing is recommended to protect the print and finish. Do not microwave metal tumblers. Follow any care instructions provided with your item.
How should I wash a custom shirt?
Wash inside out on cool, avoid bleach and do not iron directly on the printed area.
What if something is wrong with my order?
If we made a mistake versus the approved proof, we remake it free of charge. Just message us within 7 days of pickup or delivery.